FAQs

1. What payment methods do you accept?

    At Epiluta, we offer a variety of secure and flexible payment options to accommodate your preferences. You can pay using:

    • PayPal: Log in with your PayPal account or pay as a guest using a credit card.
    • Major Credit and Debit Cards: We accept VISA, Mastercard, American Express, Maestro, Discover, JCB, and Diners Club.
    • Apple Pay: Choose Apple Pay at checkout and complete the payment using your fingerprint, facial recognition, or PIN code.
    • Google Pay: Select Google Pay during checkout for a fast and secure payment experience.
    2. How to check the shipment information of an order?

      After the order is shipped, you will have a tracking number, and you will be able to track the package on the tracking tool of the logistics company. We will send the tracking number to your email. Usually you can track it on www.17track.net. Or check it on the shipping company's official website.

      3. How long does it take to ship the product?

        Order processing time: 2-3 business days.

        Shipping time:

        Total Delivery Time = Processing Time + Shipping Time (depending on your location) 

        Country

        Shipping Method

        Shipping Time

        Cost

         

        United States

         

        Standard Shipping

        10-15 business days

        16 USD

        If customers have any other shipping time requirements or questions, please contact us via email support@epiluta.com.

        Please Note: Shipments may be delayed in special circumstances, such as during official public holidays.

        Please refer to the Shipping Policy for specific policies.

        4. If I buy a standard product and return it, how long will it take to receive a refund?

          Your refund is usually available within two business days, depending on the bank or credit card company.

          5. Do I need to pay customs fees and import duties for my order?

          No, customs fees and import taxes are borne by us and do not need to be paid by customers.

          6. Can I cancel my order?

          We can only process cancellations for orders that have not yet been shipped. Please email us at support@epiluta.com with your order details we will cancel your order and provide a full refund.

          Once an order is in shipped status, we cannot cancel the order.

          7. I need to change my order information, what should I do?

          You can make changes to your order information within the first 12 hours if the order has not been sent out yet.

          Please email us (support@epiluta.com) or use our contact page to get in touch.