Shipping Policy
Thank you for shopping with Epiluta. We are committed to providing reliable and transparent shipping service.
Order Confirmation
After placing your order, you will receive a confirmation email. Orders are processed promptly after confirmation.
If you need to modify or cancel your order, please contact us at support@epiluta.com as soon as possible. We will do our best to assist you before the order is shipped.
Processing Time
Orders are typically processed within 2–3 business days after payment confirmation. Orders placed on weekends or holidays may require additional processing time.
Shipping Time & Cost
We currently ship to:
United States
Shipping Method: Standard Shipping
Estimated Delivery Time: 10–15 business days
Shipping Cost: Free
Total delivery time = Processing Time + Shipping Time.
Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Tracking numbers usually become active within 24–72 hours. During peak seasons or public holidays, updates may take slightly longer.
If you have any questions regarding tracking, please contact us and we will respond within 24 hours.
Delays
While we strive to ensure timely delivery, occasional delays may occur due to peak seasons, weather conditions, or carrier issues.
If your order experiences a significant delay, please contact us and we will work with the carrier to resolve the issue.
Incorrect Address
Please ensure your shipping address is accurate. If an order is returned due to an incorrect or incomplete address, we will contact you to arrange redelivery. Additional shipping fees may apply.
Order Cancellations
Orders may be canceled before shipment. If your order has already been shipped, please contact us and we will assist you according to our return policy.