The Ruby - White

Thanks for shopping with Epiluta. Our goal is to offer you the quality shipping options. Please note: Shipments may be delayed in special circumstances, such as during official public holidays.

Order Confirmation

After placing your order, a confirmation email will be sent to you. We will start preparing your order immediately after confirmation.

Please Note: Orders cannot be canceled after 12 hours of placing the order. If you would like to cancel your order before it ships, please email support@epiluta.com within 12 hours of placing your order. After that, we will no longer accept any change requests to the order.

Deliverable Area

We only ship to the following countries: United States

Order Processing Time

It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.

Generally, orders are shipped within 2-3 business days of order confirmation/payment. Orders made on the weekends might experience delay.

Shipping Cost & Transportation Time

Total Delivery Time = Processing Time + Shipping Time (depending on your location) 

If customers have any other shipping time requirements or questions, please contact us via email support@epiluta.com.

Taxes and Duties

Please note that all packages are shipped from Epiluta. For customers, there is no additional tax on our products, which means you only need to pay the final sale price when shopping in Epiluta.

Tracking

You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
Tracking information may take 48 to 72 hours to update.
If you cannot track your package normally, please contact us and we will resolve this issue within 24 hours.
Most orders can be tracked on www.17track.net. Or check it on the shipping company's official website.

Delivery Time Exceeded

• If your order is delayed, please contact us via email at support@epiluta.com, and we will check the situation with the transportation company on time. Thanks for your understanding and support.
• Please note that these delivery times may be affected by natural conditions such as holidays and weather, and may also be delayed due to customs authorities in your country; however, we are not responsible for delays caused by customs authorities.
• Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. 
• Delays may also occur as a result of customs clearance. Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
• Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local postal service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
• There will be no reshipping arrangement made in case parcels are returned for wrong addresses, incomplete addresses, and returned due to unavailability.

Order Cancellations

We can cancel the order for you if you contact us (support@epiluta.com) in time after your purchase. If your payment is finished and the parcel is not shipped out, you can cancel your order before your item's delivery. And we will refund all of your money.
Orders can't be canceled once the parcel is shipped out.

Return policy

You can initiate a return within 30 days (natural days) of receiving the item. Returns outside of the 30-day(natural day) return window will not be accepted. Refunds will be applied to your account once the item has been received and inspected through our warehouse.

Our warehouse is located in China, so return shipping costs are the responsibility of the customer.

To qualify for a general return, the item(s):

• Must be in resalable condition
• Must be free from scratches and/or defects
• Must be in the original manufacturer’s box and packaging and be free of writing.
• Must not be missing pieces
• Must not be clearance/liquidations/closeout

To start a return, you can contact us at support@epiluta.com. If your return is accepted, we will send you information regarding the return address. Items sent back to us without prior request for return will not be accepted.

You can always contact us for any return question at support@epiluta.com.

Exceptions / non-returnable items

Certain types of goods cannot be returned, such as goods that are damaged due to non-quality problems, and goods that affect secondary sales. If you have any questions or concerns about a specific item, please contact us.

Exchanges

The exchange will be considered as return and re-purchase. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refund policy

If the customer is not satisfied with the product, the customer can apply for a refund, return, or exchange.

Customers can return the product for a refund or exchange within 30 days(natural day).

If the customer needs to return the product for a refund, please do not unpack the product, keep it in the same packaging as when it was received.

1.When Epiluta Pays For Return Shipping – Epiluta will pay for the cost of return shipping if the reason for return was the result of OUR error. Examples of instances may include:

• Item arrived defective
• We shipped out the wrong item
• We shipped it to the wrong address
• We shipped a duplicate order
• Item malfunctioned during the 30-day returns period

IMPORTANT: For items that arrive damaged or are defective, You must provide video/photos to support your claim that the item arrived damaged or is malfunctioning. If a customer refuses to or fails to send photos/video of a claimed malfunctioning/damaged item, this return will be treated as “buyer’s remorse” and the customer is solely responsible for shipping it back. If a customer claims an item is defective/damaged, the customer must contact our after-sales service team by email at support@epiluta.com and provide proof prior to return, with no exceptions.

Once we have received the approved returned item, we will review its condition. If the item is found to be defective, we will issue a refund.

2.When the Customer Pays For Return Shipping – In the case of a return due to the customer’s error, return shipping is the customer’s responsibility and shipping charges are paid by the customer. Fees vary by region. Pre-paid return shipping labels are not provided in these instances. It is important to note that original shipping and handling costs will be deducted from your total refund, and any order offered with special shipping charges is subject to a deduction of our actual outbound shipping costs. Examples of these customer returns may include:

• Buyers Remorse (“Not satisfied with performance”, “Item doesn’t fit me correctly”, “Item doesn’t meet my expectations”, “I tried it, but I want something else”, etc)
• No Reason / No Longer Want
• Misinterpretation of Product Description (failure to fully read item details/descriptions/features)
• Order Cancellation after the item already shipped out, even if you have not yet received the item
• The customer bought the wrong one
• The customer accidentally bought too many
• The customer accidentally provided the wrong shipping address

After the 30-day return period, the return refund policy does not apply if the item is faulty. The time for a return refund is 30 days (natural day).

Customers need to proactively contact the after-sales service team, obtain a return address, and contact the courier company to send the product back to us.

Once we have received the product and no any problem, we would notify you within 2 business days and let you know if your refund has been approved. If approved, refund will be automatically returned by original payment method. Depending on the bank or credit card company, your refund is usually available within 2 business days, please check your account then. For returns, no handling fee is required.

Return address:

For the return address, please contact our after-sales service team: support@epiluta.com, and don't return the item to the address listed on our website. The return address will be provided via email after the application is submitted.

Company Name: Chengdu Xinyang Yiyue Trading Co., Ltd.
Company Address: Room 15, 10th Floor, Building 6, No. 2039, Tianfu Avenue South Section, Huayang Street, Tianfu New District, Chengdu, Sichuan Free Trade Zone, China
Mail: support@epiluta.com
Phone: +86 18682555606

At Epiluta, we offer a variety of secure and flexible payment options to accommodate your preferences. You can pay using:

• PayPal: Log in with your PayPal account or pay as a guest using a credit card.
• Major Credit and Debit Cards: We accept VISA, Mastercard, American Express, Maestro, Discover, JCB, and Diners Club.
• Apple Pay: Choose Apple Pay at checkout and complete the payment using your fingerprint, facial recognition, or PIN code.
• Google Pay: Select Google Pay during checkout for a fast and secure payment experience.

After the order is shipped, you will have a tracking number, and you will be able to track the package on the tracking tool of the logistics company. We will send the tracking number to your email. Usually you can track it on www.17track.net. Or check it on the shipping company's official website.

Order processing time: 2-3 business days.

Shipping time:

Total Delivery Time = Processing Time + Shipping Time (depending on your location) 

If customers have any other shipping time requirements or questions, please contact us via email support@epiluta.com.

Please Note: Shipments may be delayed in special circumstances, such as during official public holidays.

Please refer to the Shipping Policy for specific policies.

Your refund is usually available within two business days, depending on the bank or credit card company.

5. Do I need to pay customs fees and import duties for my order?

No, customs fees and import taxes are borne by us and do not need to be paid by customers.

6. Can I cancel my order?

We can only process cancellations for orders that have not yet been shipped. Please email us at support@epiluta.com with your order details we will cancel your order and provide a full refund.

Once an order is in shipped status, we cannot cancel the order.

7. I need to change my order information, what should I do?

You can make changes to your order information within the first 12 hours if the order has not been sent out yet.

Please email us (support@epiluta.com) or use our contact page to get in touch.